Delivery
Processing time
The time we need to prepare an order for dispatch varies (between 2-8 weeks due to the nature of handmade dressmaking). For details, see individual items.
Estimated delivery times
Note: Due to COVID-19, please add an extra week to all delivery time frames below due to limited flights available
We use a shipping agent who send items from Vietnam, Singapore or Malaysia.
We have 3 shipping options - which all have tracking numbers. Photos of your dress can be taken before shipment.
- Standard shipping takes around 10-25 business days
- Express shipping takes 5-9 business days
- DHL express shipping takes 1-4 business days
We'll do our best to meet these delivery estimates, but cannot guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
The time we need to prepare an order for dispatch varies (between 2-8 weeks due to the nature of handmade dressmaking). For details, see individual items.
Estimated delivery times
Note: Due to COVID-19, please add an extra week to all delivery time frames below due to limited flights available
We use a shipping agent who send items from Vietnam, Singapore or Malaysia.
We have 3 shipping options - which all have tracking numbers. Photos of your dress can be taken before shipment.
- Standard shipping takes around 10-25 business days
- Express shipping takes 5-9 business days
- DHL express shipping takes 1-4 business days
We'll do our best to meet these delivery estimates, but cannot guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
SHIPPING RATES
Due to COVID-19, postal prices have increased due to limited flights available.
Please find the rates by adding the item to cart and fill in your address at checkout. Rates will be calculated automatically based on your location.
Please find the rates by adding the item to cart and fill in your address at checkout. Rates will be calculated automatically based on your location.
Custom sizing
All dresses are made-to-order to fit you. It's important that you note your body measurements in the "Note to seller" box at checkout (last step after filling in other details). Instructions on body measurements are also on all listings.
We won't be held responsible for any incorrect body measurements supplied, or any size changes that occur during the production process. If you realize your size has changed during the process, please immediately contact us, so we can fix the dress before it is shipped. Extra charges might be required depending on the changes needed. But we guarantee the surcharge will be reasonable.
We won't be held responsible for any incorrect body measurements supplied, or any size changes that occur during the production process. If you realize your size has changed during the process, please immediately contact us, so we can fix the dress before it is shipped. Extra charges might be required depending on the changes needed. But we guarantee the surcharge will be reasonable.
Payment
Pay securely with your credit/debit card or via PayPal and enjoy buyer protection. Pricing is displayed in United States Dollars (USD) and converted at checkout.
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Returns & exchanges
Because of the nature of custom-sized dresses, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders. We pride ourselves in providing excellent craftsmanship. Plus there's also buyer protection from PayPal.
If the item is damaged during transit, please contact us immediately with photo proof so that we can escalate to the shipping company and organize a refund for you. These major damages include things like torn garments, major discolor or any other damage that results in the dress being unwearable.
In the unlikely circumstances that a problem arises in the production process, or from our professional skills, you will be entitled to a free repair or replacement. If it's a major fault, you will be entitled to a full refund, which would be determined by our quality control team.
Please contact us immediately with a detailed descriptions and pictures of the problem. We will take responsibility for the errors and figure out the most mutually beneficial solution for your case.
If the item is damaged during transit, please contact us immediately with photo proof so that we can escalate to the shipping company and organize a refund for you. These major damages include things like torn garments, major discolor or any other damage that results in the dress being unwearable.
In the unlikely circumstances that a problem arises in the production process, or from our professional skills, you will be entitled to a free repair or replacement. If it's a major fault, you will be entitled to a full refund, which would be determined by our quality control team.
Please contact us immediately with a detailed descriptions and pictures of the problem. We will take responsibility for the errors and figure out the most mutually beneficial solution for your case.
Cancellations
Please immediately get in touch if you want to cancel the order. Minimum cancellation fee is $25 plus PayPal fees (depending on whether we have already started or ordered the materials). If we already start the order, it's generally not possible to cancel.
Privacy policy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through this website.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including social media.
Information We Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You also choose to provide us with additional personal information (for a custom order).
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the PayPal Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the PayPal Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact form.
- Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
- Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including social media.
Information We Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You also choose to provide us with additional personal information (for a custom order).
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the PayPal Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the PayPal Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact form.
- Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
- Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
